Return & Refund Policy
Last Updated: August 24, 2026
At XPThreads, we want you to be satisfied with your purchase. If you are not satisfied with your order, please review the return and refund information below.
Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Be returned with any original packaging when applicable
- Not show signs of damage, washing, or use
Some products may not be eligible for return due to their nature, including personalized or custom-made products, unless they arrive damaged, defective, or incorrect.
How to Request a Return
Before sending an item back, please contact us at:
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
We will provide return instructions if your return request is approved.
Please do not send an item back before contacting us and receiving return instructions.
Return Shipping
Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs.
If XPThreads sent you the wrong item or your item arrived damaged or defective, please contact us at xpthreads@gmail.com so we can review the issue and determine the appropriate resolution.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us at xpthreads@gmail.com as soon as possible.
Please provide your order number and clear photos of the item and packaging.
We will review the situation and work with you to provide an appropriate resolution.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products
- Items that have been used, washed, or damaged after delivery
- Items returned after the 30-day return period
- Gift cards, where applicable
If you are unsure whether your item qualifies for a return, contact us before sending it back.
Exchanges
If you need to exchange an item, contact us at xpthreads@gmail.com. Exchange availability may depend on product availability.
Cancellations
If you need to cancel an order, contact us as soon as possible at xpthreads@gmail.com.
We will attempt to cancel the order before it enters processing or production. Once an order has been processed, produced, or shipped, cancellation may no longer be possible.
Contact Us
If you have questions about our Return & Refund Policy, please contact:
XPThreads
Email: xpthreads@gmail.com
Website: xpthreads1.myshopify.com
We appreciate your business and are happy to help with any order-related questions.